Privacy Policy

 

Privacy is important. We’ve written our privacy policy in the plainest English we can manage but if you do have a question about how we protect your privacy then email us on support@terzi.co.uk

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.terzi.co.uk (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” This process is all done through Shopify and the data collected is used to fulfil our contractual obligation with you; to send you your order. We will also use your contact details to update you on your order status. If you use a payment third party such as ApplePay, Google Pay or another third party payment service then your data will be processed by them as per the terms of their contract with you.

 

We will only use your contact information for marketing purposes if you have explicitly given us consent to do so.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Using information you give us when you browse our site

We use third party analytics tools to understand what you do when you browse our website or interact with our advertising online. The only way we will see this data is as anonymised aggregated data. We use this data to improve our content and advertising and to ensure you see the most relevant content for you both on our website and via our online advertising.

 

We may also use data to give you the best experience on our website, for example setting prices to your local currency or serving you the mobile site if you are on a mobile.

 

 

SHARING YOUR PERSONAL INFORMATION

 

Terzi Editions Ltd. do not sell your data to any third party for profit. However we do share your data with the following categories of company in order to be able to provide you with the best possible service:

 

  • Companies that help us power our store

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. 

 

  • Companies that help us understand the performance of our store

We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

 

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies. 

We use Royal Mail to help us fulfil orders so in order to get your parcel to you we pass your name, address and order weight to Royal Mail to generate postage required to send you your package. More information about the Royal Mail privacy policy can be found at https://www.royalmail.com/privacy-notice

 

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Where this service is provided your details will be shared as anonymous aggregated data
  • 3rd parties who provide us with tools to enable us to run our business
Advertising partners such as Facebook or Instagram; like many businesses we engage in online advertising and may target social ads or banner ads that we believe will be of interest to you to you when you are on other sites. We do this on a number of advertising exchanges or digital marketing networks. To do this, we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some websites and social networks, such as Facebook’s Custom Audience service.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@terzi.co.uk 

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.