We hope you love your Terzi Editions towel. However, if you are dissatisfied with it for any reason please contact us within 14 days of purchase to arrange an exchange or refund and we will email you with details of where to send your return. We are happy to refund or replace any unused items returned to us in their original packaging and condition within 14 days of delivery. You will be responsible for your postage costs for returning an item to us, unless that item is faulty. You are responsible for the product until it reaches us, so we suggest returning it using Royal Mail Signed For service, so it can be traced if necessary. Please notify us by email of any returns prior to shipping and we will contact you by return to confirm we have received it. If we approve the refund we’ll aim to refund you within 2 working weeks.
Refunds will be issued via the original payment method.
Cancelling your item
If you should for any reason change your mind about ordering please contact us immediately. If we find your item has been dispatched to you by the time that you change your mind then you will need to exchange it using the steps listed above.